Thank you for your interest in spending your holiday at Chalet Kristall and thank you for the trust in us. Please carefully read the following General Terms and Conditions.

By accessing our website and/or making a booking you confirm that you have read, understood and agreed to the terms and conditions set out below (including the Privacy Policy).

Our website and the online accommodation reservation service offered through this website are owned and operated by Chalet Kristall, “us”, “we” or “our” and is available for private and non-commercial use only, subject to the terms and conditions set out below.


These General Terms and Conditions of Contract and Travel regulate the contractual relationship between you and us for the rental of our holiday home Chalet Kristall.

With the reservation on chaletkristall.com you enter a direct (legally binding) contractual relation with us, with which you book. After your booking we will use your details to send you a confirmation e-mail.


The prices on our site are valid for the entire chalet and the entire duration of your stay and are displayed including VAT and all other taxes (except visitor’s tax ) and are therefore subject to tax fluctuations, unless otherwise stated on our website or in your confirmation email.

Obvious errors and mistakes (including printing errors) notwithstanding.

All special offers and promotions are marked as such.


Privacy policy and cookies: click for further information.


Our service is free of charge. No additional (booking) fees will be charged on the listed prices.


We need your credit card information to guarantee your reservation. Therefore, we will review your credit card (i.e. pre-authorize it). We also use Secure Socket Layer (SSL) to protect and encrypt your credit card information during transmission.

Please note that, depending on the time of booking, immediate payment by bank transfer or credit card may be required at the time of reservation, which may result in pre-authorisation or a charge to your credit card (possibility of no refund depending on the time of booking). Please check this information carefully before making and confirming your reservation.


The rental fee is due 41 days before arrival at the latest.

The prices are in Swiss francs and include VAT. The statutory visitor’s tax per person and per night will be added to the overnight price.

Additional cost (such as water, electricity, heating, etc.) are included in the rental price. Included in the rental price are also: final cleaning, waste disposal, bed linen, towels and basic food, which are listed on the website under “Food & Drink”.


With your booking you accept our cancellation and no-show policy. In the event of a cancellation, the tenant must pay the following compensation to the landlord:

• Up to 42 days before arrival: free of charge
• 41 to 0 days prior to arrival: 100 % of the rental price
• no-show: 100 % of the rental price

Should the tenant take over the rental object late or not at all, the entire rent remains owed. In the event of early departure, the entire rent shall remain due.

Replacement tenant: The tenant has the right to propose a substitute tenant. This person must be appropriate and solvent for the landlord. He enters into the contract under the existing conditions. Tenant and substitute tenant are jointly and severally liable for the rent.

The decisive factor for the calculation of the cancellation fee is the arrival of the notification at the lessor or at the booking office.

We recommend that you book cancellation insurance.


A deposit of CHF 1500 must be paid to us / the keyholder on the day of arrival. The deposit may be paid in cash in Swiss francs or pre-authorized on your credit card.

The deposit will be refunded to you immediately upon proper return of the property. If an immediate refund is not possible at departure, the refund will be made immediately after the end of occupancy by mail or bank transfer.

Any claims for damages by the owner are not affected by the repayment.

The liability of the guest for culpably caused damages is not limited to the amount of the deposit.

The deposit secures the owner’s claims for payment of costs not included in the property price as well as possible claims for damages by the owner.


The rented property is handed over to the tenant in a clean and contractually agreed condition. If the service does not comply with the contractual agreement, you are entitled and obliged to report any defect or damage immediately.

Claims arising from complaints which are not reported immediately on site are excluded. Complaints received by the lessor at the end of the stay or after leaving the chalet are also excluded from compensation.

In the event of failure to file a complaint on site or failure to meet the deadline for filing a complaint with the contractual partner, your claims shall expire without further ado.

Careful use
The tenant is obliged to use the rented property with care, to observe the house rules and to show consideration for neighbors. The landlord/key holder must be informed immediately of any damage etc.

The maximum number of persons allowed to occupy the rental property is as specified in the contract.

Subleasing is not permitted.

The tenant is responsible for ensuring that the roommates comply with the obligations of this contract.

If the tenant or a roommate violates in a blatant manner the obligations of careful use or if the chalet is occupied by more than the contractually agreed number of people, the landlord/keyholder may terminate the contract without notice and compensation.

If the tenant violates the provisions of careful use, he must pay the full amount of the damage to be compensated.

Return of the rental object
The rented property is to be returned on time and in proper condition, including the inventory. The tenant is liable for damages and missing inventory.


Pets are not allowed due to allergy risks. This also applies to visitors of the tenants. Smoking is strictly prohibited inside the chalet. Smoking is allowed outside the chalet, please bring your own ashtray.


By completing your booking, you accept to receive an email from us before your arrival date containing information about your arrival and destination. For more information, please refer to the Privacy Policy and Cookies.


Subject to the provisions of these Terms and Conditions and to the extent permitted by law, we will only be liable for direct damages incurred by you as a result of your failure to perform our obligations, up to the total amount of the booking as stated in the confirmation email (both in the event of an incident and a series of related incident).

If force majeure (environmental catastrophes, natural disasters, official measures etc.), unforeseeable or unavoidable events prevent the letting or its continuation, we will refund the amount paid or the corresponding share to the lessee to the exclusion of further claims.

In the event of unforeseeable or unavoidable circumstances such as a sudden construction site, power or water failures etc. as well as disturbances due to natural and local conditions such as mice or flies in the house, no liability shall be accepted. The landlord is, however, happy to help in solving the problems (as far as this is possible).

The lessor shall not be liable for the use of the provided play and sports equipment.

The arrival and departure of the tenant is his own responsibility and liability. The landlord is not liable for personal belongings in case of theft or fire. In case of wilful destruction or damage the tenant is fully liable.

The tenant is liable for all damages caused by him or co-users, the fault is presumed.


Unless otherwise stated, photographs and text on the website and its contents and applications are the ownership of Chalet Kristall. The photos serve as a realistic description of the rental property. A 100% match with the rental property cannot be guaranteed. The landlord reserves the right to change the equipment (e.g. furniture) if they are of equal value.


These general terms and conditions and the provision of our website shall be governed by and construed in accordance with the laws of Switzerland to the fullest extent permitted by law; all disputes arising out of or in connection with these general terms and conditions shall be brought exclusively before the competent court in the place where the rented property is located.

If one of the provisions of this contract is or becomes invalid, unenforceable or non-binding, all other provisions applicable to the contracting parties shall remain unaffected. In such event, the parties shall replace the ineffective or non-binding provision within the scope of the statutory provisions by an effective and binding provision which, in view of the content and purpose of this Agreement, shall, as far as possible, have a similar effect to the ineffective, non-executable or non-binding provision.
01. November 2019